ID
Ingrid D

1 reviews | Active since Jan 2012

11 May 2017, 12:55

Charging for non-existent service

<p>Dear Telkom</p> <p>I keep complaining about the same issue. You are charging me for a service that does not exist.</p> <p>I cancelled ********** and transfered the complete line to Mweb / Paulo David, yet I still get the bills.</p> <p> </p> <p>This bill is NEVER going to be paid by me as I have all the documentation to prove it was cancelled, sent through by me to you on several occasions over several months and acknowledged by you as received and cancelled.</p> <p> </p> <p>Please sort out your billing department.</p> <p> </p> <p>kind regards</p> <p>Ingrid David</p>

0
Replies (1)
Telkom
Telkom's reply11 May 2017, 14:47
Official

Good day Ingrid,

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team