MK
Morne K

1 reviews | Active since Apr 2015

20 Apr 2015, 08:37

CHARGING FOR NO SERVICE!! GO TO MWEB!!

I went to Africa to Climb Kilimanjaro and my tenants ended up not paying the account and the account got suspended. Upon my return I paid the account in full, including the reactivation fee of over R200 (although the guy just clicked on his screen to activate it....necessary?) And this was followed by 5 weeks of no service. With 2 technicians being sent out to no avail and 11x calls taking upwards of 45 mins, most of which weren't even answered. THE SERVICE IS APPALLING! A bill was sent to me for over R800 (although my account should be R579, which it has never been?) for the 5 weeks that I did not have service. I contacted them numerous times to no avail, and don't think that going to the Telkom branch helps at all either. And today I received an SMS stating that my service, yet again, has been suspended. REALLY??? I once again sent an inquiry today, but will probably not receive a reply. Do yourself a favor and STAY AWAY FROM THIS COMPANY!!

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Replies (1)
Telkom
Telkom's reply22 Apr 2015, 09:05
Official
Hello Mornek1,

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to the relevant department and feedback will follow.

Your Social Media reference number is SM105599 .


Apologies for any inconvenience caused.

Regards,
Joshua Mnisi
Telkom Social Media Team