charging for no service

Complaints Department <br> ICASA M. Olgar <br> Isipingo Beach<br> Durban <br> <br> 08/01/2016 <br> <br> <br> <br> To whomsoever it may concern<br> <br> Re: Poor service fromTelkom and unjustly being overcharged<br> <br> Please bear with me and this lengthy complaint. I need to put down all grievances. <br> Telkom is my adsl service provider since around February 2011. As the months and <br> years went by, I've kept upgrading as was needed. I eventually came to a stage where <br> I upgraded to an uncapped line. Many a times I have complained, when I did not get<br> service, and was given a deduction for which I am grateful.<br> The complaint was of no service due to very low speed line.<br> Then, out of frustration, towards the end of September 2015, I asked Telkom to increase <br> the speed from 2mbps to 4mbps. All this while I was unaware that the speed <br> was always under 2mbps and that is why I was getting such poor service.<br> When I asked Telkom to increase the spe