Charging for an account that was closed

<p>I complaint a couple of weeks ago about Telkom wanting to charge R2 039.72 for a line that they were supposed to have cancelled. Telkom saw their mistake and credited the account but left the account with an outstanding amount of R552.98.</p> <p> </p> <p>This is where it gets funny. The account was supposed to have been terminated by around the 16th of August 2015. I am pasting parts of my invoice below:</p> <p> </p> <p> </p> <p>Previous invoice Balance brought forward R515.22</p> <p> </p> <p>Payments</p> <p> </p> <p>Receipt/Ref Date Description</p> <p> ********** 21 Aug 15 Payment received R520.00 CR</p> <p>Opening balance Credit amount R4.78 CR</p> <p>Coins discontinued R0.01 CR</p> <p> </p> <p>This clearly states that the account was in credit on the 15th of August 2015. There was however a charge on the account for future rental, as can be seen below:</p> <p> </p> <p>DSL Fastest ********** 657 21 Aug 15 - 26 Aug 15 R72.16</p> <p>Telkom Evening W/Ender Plan ********** 657 21 Aug 15 - 26 Aug 15 R34.97</p> <p>DSL Fastest ********** 657 27 Aug 15 - 26 Sep 15 R372.81</p> <p>Telkom Evening W/Ender Plan ********** 657 27 Aug 15 - 26 Sep 15 R180.70</p> <p> </p> <p>These charges are for after the account should have been closed, but Telkom does not see it this way.</p> <p>Telkom wants to charge the R552.98 plus Nu Debt's legal fees of R300 which brings the amount to over R800. </p> <p> </p> <p>Ho dare you charge legal fees on this even? How dare you list a consumer on ITC when the consumer has done nothing wrong?</p> <p> </p> <p>Get your act together and sort this out.</p> <p> </p> <p> </p>