Charging for a service not capable of providing = *****

You charge for a service you are not capable to provide, and then worse of all, you try and lock people into a contract. Reported a problem in April, technician came out, he said the problem is with Telkom's exchange that is overloaded. Today (14th June), another technician came out and actually tested the line, just to confirm that it is indeed the problem, and it is affecting all telkom clients in Sundowner/Honeydew on that exchange, which runs at 160% capacity.

So telkom, how about you credit your customers from the day that exchange went over 110% capacity and you couldn't provide the service you are charging customers for?

The worst is, you as telkom still denies there is a problem, and then you threaten to charge customers a call out charge for sending out technicians?

The telkom shop at Northgate shopping centre is the must useless ever and have no interest in doing anything other than signing new contracts. Only today did the technician informed us that we can get a data sim from telkom to use as it is included in the fibre package.

Requesting that the billing department contact us and refund us for the period telkom was and still is unable to provide a service, had been ignored.

telkom, you already have a rating on here of below 2, and your saving grace is that www.hellopter.com doesnt allow for a 0 star rating, as certainly the service we are getting from you, is not even worthy of a 1 star rating or 20%.