MM
Michelle M

1 reviews | Active since Jul 2014

14 Jan 2016, 13:11

Charging for a service I expressly did not want

Last year I called Telkom to cancel my internet service, but to keep my ADSL line. They told me it would be R299 a month for a 4mbps line rental. Except my invoices have been coming in at over R500 a month, because they're including an Evening W/Ender plan that I did NOT ask for - nor do I have any use for! I told them over and over I only want data - NOT voice! I don't even own a handset - nor do I want to! I have left several Call Me Backs on their website (after waiting hours for a consultant to become available on their chat to us service!) - but as yet, no call. Come on Telkom - stop trying to milk me for more than I'm prepared to give. This isn't cool.

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Replies (1)
Telkom
Telkom's reply14 Jan 2016, 18:57
Official
Hello MarillierM,


Thank you for making contact with us.

Please be assured that we have sent your query to the Technical Team for further assistance, they will be in contact with you.


We apologise for any inconvenience caused.

Kind regards,
Wesley
Telkom Social Media Team