Charging double the fee for a debit order reversed that they ********ly deducted

My Telkom Router account, is in arrears. it started when Telkom took my debit order off the day before my pay day so obviously it rejected. I called telkom on the 2nd of October and advised them that they deducted before pay day and asked them if they could please arrange another debit order as they did it before i was paid. They advised me that they unfortunately couldn't do another one. So i got my statement and it showed they would deduct double on the 31st October. Happy, sorted it would go off the end of the month... BUT, on the 13 October they not only took off the R148.00 due but they also took off 1 Nov amount of R148.00. i.e R298.00? I called them again on the 13th and spoke to Tebogo, the team manager at 08h10.. He advised that i was not the only customer that this had happend to and that they would get back to me in 72 hours with feedback. Needless to say 72 hours came and went and after 4 days i called again on the 19 October and spoke to Luvhuyo Makwedini who advised it would take 72 WORKING HOURS. Ok i lost it!! Telkom **********ly deducted from my account on a day i did not approve and an amount i did not authorise and i have to wait 9 days to get feedback? nevermind refund of the money. Then they have the cheek to charge R200.94 for the "rejected" debit order. Telkom are *******!