Charging customers for NO SERVICES

From around December 2018 telkom in the ladysmith kzn area was affected by cable theft. Service too 100s of households were affected. Telkom then sent out a notification via SMS informing customers of service interruptions. Without providing a service I called the call centre to find out if we are going to be compensated for no service. I was advised that it would be done. Again this year Cables got ****** again and this time I even had a reference number for the disruptions and again advised by a consultant I will be compensated. I even registered a dispute on my account and guess what tooo date I get billed the entire amount for services that telkom can not deliver. Pathetic service turns around time to repairs are disgraceful and even after acknowledging that there is service disruptions they choose to rob customers. Clearly evident that the standards I telkom have dropped to pathetic levels or non existent. Charging customers for services that you can not deliver makes you guys ******* and path of the ongoing trend of ******* business practices