Charging a pensioner for no service.

My mother is a pensioner who used to stay in Lydenburg. She had a Telkom landline. She moved to Bela-Bela just over a year ago. We requested that her line be moved. Her line was installed in the new home but it has never worked. The technician said that there was a fault on the line. He did not complete any paperwork or told my mother what her new number was. My mother has never received an account.

We logged a fault but nobody come to repair anything. She has been unable to make one call as there is no dailtone. She has also never received an account until she recently received an sms from DC Fourie attorneys stating that she owes Telkom money. I logged onto her account and was shocked to see the outstanding amount. I have sent several emails to the attorneys and Telkom without success. I eventually contacted the attorneys and they advised that the account was returned to Telkom. The latest Issue that was logged is: ***3. It only shows as "resolved" but theres is still an outstanding amount on her account online.

The resolution that I have requested is that the outstanding amount must be written off and that her Telkom account must be closed. She cannot be charged for something that has never worked. Please handle this as a matter of urgency. She is very worried about this account. Best Regards I.A.C Kotze ***