DD
Darrell D
1 reviews | Active since Apr 2015
16 Apr 2015, 12:09
Charges for TBIS Usage
Got billed for TBIS usage last month despite being a home user with 50G SoftCap.<br> Was told it was a billing mistake and would be corrected and charges would be reversed.<br> Got billed again this month for TBIS usage and no charges were reversed.<br> This time the technician advised me not to pay the bill until this was resolved!<br> (Will likely result in disconnection and then I will have to pay additional reconnection fees!)
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Telkom's replyOfficial
16 Apr 2015, 18:40Hello HarryMac,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM104314.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM104314.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,
Telkom's reply16 Apr 2015, 18:40
Official
Hello HarryMac,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM104314.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM104314.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,