Charges For Services Not Requested

I previously only paid Telkom for ADSL line renal as well as the telephone line rental.

On 09 February 2018, I submitted the cancellation form to the Telkom service cancellation team to migrate the management of the ADSL line to a different ISP. This was successfully completed.

This meant that I only had to pay Telkom for the telephone line rental.

In the past week I received a bill of R1000 where it is not supposed to be more than R500 for the months of February and March when taking into account the pro rata cost of the ADSL line rental until its migration and then the required telephone line rental.

I queried the invoice with the social media team and they provided very limited support.

The invoice contains charges for the ADSL line rental beyond the migration data as well as charges for ADLS uncapped data package which I never requested. The social media stated that the data package was added in January when we upgraded the ADSL line which is untrue. I made it every clear to the in-stock consultant that I only want a line upgrade.

I also have items on my invoice for Telkom Anytime Extra, a calling plan which we never requested and proof cannot be provided that we requested this calling plan. We have never made a call from the landline as we do not require a landline but we are forced to pay for a telephone line to have ADSL connectivity.

The in store consultants are unable to assist and say that I should wait for a call from Telkom. A call which never arrived.

My services were disconnected and I had to pay the outstanding amount in order to have connectivity whilst disputing the invoice but inadequate assistance has been provided.