Charges for services not recieved.

<p>We live in Lephalale and have been told by Telkom that we are unable to get a faster internet line than 4mb. I never get more than an avaerage of 1.5-2.9mb. I have just spoken to a consultant to find out what internet package I am on and was informed I've always been on a 10mb uncapped and have been billed for that package all these years and have never received those services. That means I have been paying more than R200 more than I should have and they said they are not going to refund me for all these years I've been paying for the wrong package. I don't think that this is fair as it was noy my fault.</p>