Charges after cancelling fixed line 2 months ago!

sent a cancellation request on 16 Jan 2018 as I was moving. I vacated premises on 31 Jan 2018 and have not used telkom services since. My cancellation to date has not been processed, I am still being charged and was advised by a rude consultant that I have no choice but to pay!!! ridiculous customer support and service. once this nightmare is over with I am glad that I will never need to deal with this useless company again. I rather pay extra to use a cell phone than deal with this level of incompetence.