Charges added to account

<p>On 10 July I ordered a ADSL line with Telkom. I was told that I must pay R700 installation fee. I went to Pick n Pay and could not pay as I did not have efficient details to pay that was given to me from the telkom call centre. I then went to the Telkom Shop in Mall@Carnivall the same day and the owner there said I must NOT PAY the installation fee as I am taking the 2 year contract. He then overrided the order and the line was installed on 15 July 2016. No after I received my first statement, they added R613 as a additional service fee. I find this highly unprofessional. I also asked that my payment go off on debit order and that was still not arranged as on 11 August when I contacted Telkom. The installed my line at my correct adress but the adress on the statement still shows my previous adress. If this matter does not get solved within 48 hours I will seek legal action as this is all false advertising and misleading information given to me by the store owner as well as unprofessional service delivery from the call centre. Ref no ********** 3.</p>