Charged without installation for ADSL since July

Was applying ADSL line from telkom Northgate since July 2015 (ref no. ***1A, I still have my proof of payment) I was forced to pay R700 in advanced for installation, which I paid. after all the installation troubles (about 5 times they visit the flat) they are useless to install the line. So I spoke to telkom helpline who called me, to cancel the installation and with a refund of that R700. The lady called told me to go to Northgate again to claim refund, which I did, but STILL WAITING!!!<br> <br> I want my Fxxking money back!!! <br> <br> YOU CAN'T CHARGE WITHOUT SERVICES