1 reviews | Active since Nov 2016

10 Nov 2016, 17:57

Charged while I had no services....

<p>We've been doing business with telkom for say 9 years...</p> <p>Last year I moved my line to new premises...26-10-2015. I had no service from this time up to 15 -01-2015. </p> <p> </p> <p>Apon receiving calls to pay account and receiving a bill with a R186.00 discount...???? What?????</p> <p>So they cut our services..we pay R3100.00. We launch a complaint again..stating that we do not agree with only R186 discount and how can we be billed apon having no line or service. Still waiting for someone to contact us???</p> <p>Now we received another bill for R2000.00. </p> <p> </p> <p>We don't have a problem to pay..as our record will show...but billing a client for no services is dealing dishonest...</p> <p> </p> <p>On the end of the day...we are the ones suffering because of a company not doing business on a honest way...</p> <p> </p> <p>I need you to deduct the money..for the two and a half months of not having service and send my bill from there. More than willing to resolve in a honest way....</p> <p> </p> <p>O still waiting for someone from telkom to contact me....almost 2 months now??????</p> <p> </p> <p>Mr G Van Wyk</p> <p> ********** </p>

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Replies (1)
Telkom
Telkom's reply10 Nov 2016, 20:13
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team

Best regards,