Charged monthly after Cancelling Contract

<p>Hi,</p> <p>I cancelled my smartbroadbang 10gb month to month sim card on 29 December 2016. My last debit order should have been in January 2017, however I am still being charged for this data which has not been used since cancellation at the Chatsworth branch.</p> <p> </p> <p>I have called the helpline five times already, emailed various managers and visited the store with my cancellation letter that was given to me in December. I am not given an explanation as to why I am still being charged and kept being told that I will recieve a call from Telkoms cancellations department but this NEVER happens!</p> <p> </p> <p>I am so frustrated as people at the stores keep logging requests to cancel but nothing is being done. This is absolutley pathetic service from Telkom. I have never had such a bad experience from a service provider before and I will never take a new contract again or recommend anybody to deal with Telkom again.</p> <p> </p> <p>It is absolutely apalling that in these modern times , Telkom has shown how difficult it is just to cancel a month to month contract and *****ING my money! I want my money refunded to me and contract cancelled or this will go to the Nnational Consumer Commission! </p>