Charged me for something that never worked

<p>I ordered a Telkom lte package about 2 months ago. From the day of delivery it never worked. When i called to enquire i was told that the sim card was faulty. A month later a new sim card was sent to me. Still nothing worked. I was told my the agent that i can cancel it because there's no coverage in my area. Today my account was charged! ******* charged me for something that never worked even for 2 seconds ! After sending the cancellation form i called to ask if it's cancelled, i was told no, they had lost my form! </p> <p>I have all the emails for proof and well as calla recorded because in knew I was going to be ******. The agent promised that a courier will be sent to fetch the modem. When i ordered it i was told that i can return it it if doesn't work in my area. Just shows how dishonest these agents are.</p> <p>Probably the worst company to deal with. It took me 2 months to get it to me, it never worked and now they charge ! Dont deal with *******. Learn from my mistake.</p>