Charged full rental during service breakdown

From middle August Telkom service to Rooiels was disrupted for more than a month. There was no way that clients could report this breakdown or receive an explanation. After roughly 10 days without telephone service, Telkom sent out an sms to say that our service would be reinstated within 48 hours. If it wasn't reinstated, we were to report it. To whom? How? <br> <br> On receiving our accounts for both August and September we found that we had been charged the full rental for the entire period that we did not have service. <br> <br> We want Telkom to credit us with that rental. In fact, as a show of goodwill, they should credit everyone in Rooiels who has a Telkom line.