VN
Vijay N
1 reviews | Active since Oct 2015
05 Nov 2015, 09:08
Charged full amount for Phone on Contract
I took out a Telkom mobile contract on the 19th of October and received my iPhone 6 Plus 16GB on the 21st of October from the Telkom Direct store in Vincent Park. When I looked at my bill, I saw that I have been charged R400 for the phone even though it was taken towards the later part of the month. I should have only been charged for 10 days in that month. No one has been able to help me with the inquiry after phoning your customer call center.<br> <br> Please can you correct this mistake. You cannot charge me for something that I haven't used especially for a subscription based contract.
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Replies (1)Telkom's replyOfficial
05 Nov 2015, 09:26Hello bvnair,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM164621.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM164621.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Telkom's reply05 Nov 2015, 09:26
Official
Hello bvnair,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM164621.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM164621.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
