Charged for your mistake!

Last month we only received an sms confirming that our account is in arrears and we must pay R848.10 that same day to stay connected, which I did.<br> <br> But what made me mad is that the previous month we never received our statement and for June also nothing, and then the sms!!!!!!<br> <br> Now this month I see that we have been overcharged with R192.00 for reconnection, you confirmed in the sms, \TO STAY CONNECTED"!!! Should I translate this for you?<br> <br> I wish for this to be reversed and then also somebody to phone us regarding all the things we have on our account"