Charged for Upgrade but Downgraded UNACCEPABLE

Telkom Account no : ***<br> May/June my Telkom cell phone account due for an upgrade. I went to enquire for an upgrade at Southgate Telkom Direct, after much difficulty my application was faxed to Greenstone. After receiving my upgrade phone I noticed that the cost was much higher than my previous package and it was not a top- up package, I returned the sealed phone the next day and advised that it was not what I asked for. I wanted a similar packaged to the one i I was on I made that clear from the start and requested that the upgrade be cancelled. Since then I have been billed for the upgraded package. I have queried this numerous times and I am getting no joy. I don't have a new phone but I am being charged for it for the past six months. I need this upgrade cancelled and the charges reversed for the past six months. My last reference number upon querying it is ***.<br> This service is totally unacceptable i have been trying to resolve this matter for the past 6 months without success and nobody responds. with feedback or resolves the matter.