Charged for their mistake

<p>Now according to billing i have to pay an unneseccary amount to even have someone look at my problem. Once more my documents were sent through last year and those documents will be used as Exhibit A in court as the cancellation documents are legal documents. This account was transferred to another ISP after my forms were handed over. I paid telkom out in march 2016. Once more i will not pay this amount, this account will be cancelled and my line will be reactivated. i've sent an email to *** but i will only be contacted after 21 days, the fact that there is not a single person that can help me is unacceptable, I am not afraid to get all the recordings and documents ready for the media. I'm sure all the major newspapers and online news would be excited to hear about the level of service that is promised on the adverts is just a lie. How such a company could ignore legal documents and still charge me for something that was cancelled. I'm paying my current ISP for a service which doesnt work, Thanks to telkom. I will be posting complaints on Facebook, Twitter and Hellopeter everyday regardless of the circumstances until this issue is resolved.</p>