Charged for suspended service and terrible service

Hi I have a Telkom ADSL line on a month to month contract... I app**** for a change of address in December... I had been advised that my line is suspended and only activated once it is moved to the new home... However I have been getting charged normal price since then and my bill is upto R1700. I refuse to pay this as it is suspended and how can I pay for something I am not using when this is an error on your side! I get a call today from the guys that want to move the line but can't because the amount is so high.

This is like *******... I mean not everyone can just pull that money out and pay a bill then you guys credit us back I feel that is unfair... Its been weeks since and the billing department is yet to contact me... I and what makes it worse is I used to work for telkom and I paid on time every time and extra as well.

I am disgusted by the service I am getting as I am a manager in the sales field and I know my rights as a customer also ... This is causing stress and inconvenience to me because of being charge for a service I do not have! If I do not get assistance ASAP I will take this further and cancel Telkom off completely