Charged for something that is not my fault
<p>The below was posted on Thursday (11/08/2016) - till today (16/08/2016) I am promised by the Facebook Social Media Team that someone will contact me and nobody has.</p> <p> </p> <p>Your service and charging a customer for your own incompetence is absolutely disgusting.</p> <p> </p> <p>Hello Telkom, I have received my invoice for August today. I called in the middle of June and updated my banking details. These were somehow not captured on your side or not processed even though I was assured they had been.</p> <p> </p> <p>At the end of the month (June) the amount bounced as the previous account was no longer in use.</p> <p> </p> <p>I now see I have been charged a lot more than usual for something that was not my fault.</p> <p> </p> <p>Your records will reflect that I have not been late on a payment ever before now and that the payment is via debit order.</p> <p> </p> <p>Please advise ASAP?</p>
Good Day
With regards to your Hello Peter complaint we have passed a credit on your account for the incorrect billing of the debit order rejection fee.
The credit will reflect on your next invoice and the balance on your current invoice is R 912.87.
Moving forward all your payments will be deducted from your new banking details.
Should you require further assistance please respond to the email.
Thanks
Zulfah
Specialist: Social Media
Tel: 081 180 /10210
This is not what has happened last night my account was debited for the amount of R2000.00 not R912.87 as stated.
I need urgent assistance to have this rectified and wish to cancel my data contract with Telkom with immediate effect.
This level of service or lack thereof is totally disgusting - I need the money to be reimbursed.
Good Day
With regards to your Hello Peter complaint we have passed a credit on your account for the incorrect billing of the debit order rejection fee.
The credit will reflect on your next invoice and the balance on your current invoice is R 912.87.
Moving forward all your payments will be deducted from your new banking details.
Should you require further assistance please respond to the email.
Thanks
Zulfah
Specialist: Social Media
Tel: 081 180 /10210
This is not what has happened last night my account was debited for the amount of R2000.00 not R912.87 as stated.
I need urgent assistance to have this rectified and wish to cancel my data contract with Telkom with immediate effect.
This level of service or lack thereof is totally disgusting - I need the money to be reimbursed.