Charged for something I don't know.

I have been querying my account at Telkom for over 3 months now with no assistance whatsoever, every store and every call centre agent or account is not giving me feedback and don't care about my dispute. They keep on logging and logging queries and no one knows what is happening on my account. This is terrible service for a Telecommunication industry. I am in Telecommunication industry myself and I would be without a job if I treat my clients like this. I will continue posting this poor service delivery to every social media till I am heard as I gave you guys an opportunity to assist and resolve my issue out but you are not interested. All you guys know is to debit my account every time when you feel like it and sometimes twice a month with no allowance. I will take this to the lawyers and every place possible to my reach.