Charged for something i did not subscribe to

<p>for the past 3 months there is an extra charge of R299 per month, for something I did not authorize. Because it's on debit order, I have no control over anything, meanwhile Telkom is telling me that they cannot refund me for the R1000.00 that they just took out of my account over the last 3 months. I really don't know what to do anymore. I told them to take it off in Feb and they said they did, And it's a debit order so if I want the use of my devices - I can't close the account or stop the debit order. I have make 7 calls in the last 3 months, total of 11 hours on the phone with them.</p> <p>What now?</p> <p> </p>