Charged for services not rendered

On 3 Jan ref ***7, I reported my ADSL not working, no resolved called again, 28 Jan ref ***9, not resolved, I was later told that ADSL will not be replaced in my area. Telkom then sent me a wireless phone in May, which did not work, I was told to wait 14 days for activation, in the meantime, Telkom was charging me for my line and for ADSL which I didn't receive. on the 11 June I called ref ***5, I explained that I am being billed for ADSL and device fee and this should not be the case, matter not resolved, called numerous times, Telkom says they will escalate the matter but still not resolved, Called again on 16 July ref ***A this consultant now says ADSL needs to be cancelled which she says she will do, but to date my bill is not resolved and I am being charged for services not rendered, Called today 18 July and receiving same story.