Charged for Services not received

<p>I intially placed my order for a adsl line at my new home on the 18th of February 2016.</p> <p>It took a good 4 months for this simple instruction to be executed. Eventually on the 15th of October, a capable technician( didnt get his name) was able to get myline running and working effeciantly.</p> <p> </p> <p>I then found out that Telkom were trying to charge me an amount of R1500 odd, which makes no sense, because all i wanted was a adsl line rental which is about R180 a month.</p> <p> </p> <p>So after being on hold for about 45 minutes, i finally got throuh to the correct department, after explaining my story i was then put on hold and re routed to the beginning.</p> <p> </p> <p>Today i got notification that my service has been suspended after trying to debit my account and getting charged for it. I eventually was able to speak to a lovely young lady by the name of Mandisa, that assisted me. I explained the story to her and she said i can expect a 10 working day turn around time.</p> <p> </p> <p>So for the next 2 weeks, i have to go without internet until this error from telkoms side gets resolved.</p> <p> </p> <p>They charged me for line installation, which my flat already had a line installed.</p> <p> </p> <p>They charged me for adsl line rental as well as for 4 meg line rental, the problem with that is that my line was only functional on the 15th of June, and that telkom provide my line renatl but i am with one of their competitors for the actuall adsl service.</p> <p> </p> <p>I do not understand how such a long turn around time is applicable for a simple account mistake.</p> <p> </p> <p>I do see a attempted improvement in the service from telkom, but it is not good business practice for such long waiting periods for simple services.</p> <p> </p> <p>Please can you see what can be resolved on my account, ive already waited 4 months to obtain the service, i cant wait any linger for a mistake on Telkom's part.</p>