Charged for Services not Received

My husband received a Telkom account for R3851 for the period February and March for a 10 MG line when we only had a 4 MG line. We upgraded in midle February to a 10 MG line as the 4 MG line did not work, and had to log calls every day as this too did not resolve the query. Eventually after 2 months - our line was dropped to 8 MG, yet we are still paying for 10 MG. My husband held on today for 2 and a half hours to query this bill and was told that it is merely VAT. The Consumer Services Act states that I may return a product within 6 months should I not be happy with the product and get a full refund! TELKOM please take your internet and terrible customer services back! I will not pay this account! I will not pay for services that I did not receive. I will also lodge a formal complaint with the Consumer Board - as TELKOM is unable to assist its clientele. When enquiring the customer services call centre persons name, my husband was referred to 1 person, held on for a further 40 minutes, to be told the same story and when he asked her name, the line was merely \dropped". Cut our line if you see fit. The Consumer Board will be in contact!!!! Very Unhappy Customer!!!!"""