Charged for services not received

Item: Telkom
Rating: 2
Author: Qaasim S

My telkom account was suspended towards the end of October. I was planning to pay the arrears at the end of November. I however received another bill charging me for November. How can I pay for services not received. I understand getting charged for line rental but not for the Internet fees. Help with this will be greatly appreciated

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Replies (1)

Telkom's replyOfficial

11 Nov 2015, 18:04

Hello Soeki,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM166775.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Telkom's reply11 Nov 2015, 18:04

Official