MP
Marcel P

1 reviews | Active since Mar 2012

07 May 2015, 07:34

Charged for services I never asked for

My experience with Telkom, unlike most, hasn't been very dubious. I've paid my bills, used the line for internet and that was it.<br> <br> However, we moved home two months ago, and upon wanting to update our details and pay up the outstanding voice portion, I saw that for some reason Telkom's added a DSL charge to my line. Which is odd as I'd never asked for DSL service, as I was paying my ISP for the same thing. I put in a Dispute for the amount with the hopes that somebody would contact me. Thusfar, nobody.<br> <br> This morning, however, I got another bill, which has magically added an additional R428.07 for \subscription services"added to the already overdue R600 which I'm NOT PAYING until the DSL portion is removed and the line is SHUT DOWN like I REQUESTED.<br> <br> When we've moved to our new home I intend to move the line (as we are currently between homes) and I want to make sure that my line is paid up. I WILL NOT PAY FOR UNAUTHORISED USE OF THE LINE AT THE OLD ADRESS.<br> <br> SORT THIS OUT.<br> <br> NOW."""

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Replies (1)
Telkom
Telkom's reply07 May 2015, 08:32
Official
Hello Manzaan83,

We apologize for the inconvenience caused.

It will be our pleasure to assist you.

Your query is forwarded to our Billing Department & feedback will follow.

Your social media reference number is SM109035.

Kind regards
William Letwaba
Social Media Team