Charged for services I did not order

Item: Telkom
Rating: 2
Author: Ben S

I ordered a new data line (line only) and now I am being charged for data and a calling plan. In addition I requested cancellation of a line and this was not done and I am being charged for it. Kindly cancel these charges or produce evidence that I requested these additional services.

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Replies (1)

Telkom's replyOfficial

16 Jul 2015, 20:13

Hello schaefer,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM126125.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team

Telkom's reply16 Jul 2015, 20:13

Official