RS
Robert S

1 reviews | Active since Oct 2013

06 Aug 2015, 19:54

Charged for nothing

I cancelled my Telkom line on July 20. I received a bill today for line rental from August 3 - September 3, an entire month when I won't be using the line.<br> <br> When I called customer service, I was told something along the lines of line cancellation takes 30 days and that's why I'm being charged for an imaginary month of usage.<br> <br> Completely absurd.

0
Replies (1)
Telkom
Telkom's reply06 Aug 2015, 20:13
Official
Hello Miltage,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM132356.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,