Charged for no service

<p>Good afternoon</p> <p> </p> <p>I submitted a moving request over a month ago, my service was disconnected and they where only able to come connect the line on 8 May 2017, for the entire period my service was effectively cancelled. I did call the call centre and ask why , as I could still of used it at the old location, but all they could say was its disconnected and can only be reconnected once it is moved. I think it is wrong to of paid for a service which I did not receive and could of received but do to your extremely slow processes didn't. Why does it take almost two weeks just to make a booking to come have your line installed. Really pathetic service from that department, and then you must still wait even more weeks once they just decide on their own with a date. This is a department that needs fixing.</p>