1 reviews | Active since Mar 2017
Charged for no service
<p>My home telephone and ADSL line was down from 7 February 2017 to 1 March 2017 when it was eventually repaired after much complaining (***). Then on 15 March 2017 the line went down again and was again reported (***). Nothing has been done about this yet and now I have recieved the bill for February which is basically just for line rental. What line? </p>
Good day Robin,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Robin,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
From the 15th March until 29th March, 15 days and still no help from Telkom. A technician came out on the 21st March but said that he could not do anything as the fault was on another property a few houses away. I have been told that the fault has been escalated and that technicians have been assigned but still nothing happens. It was suggested to me that I should lay a complaint with ICASA so I suppose that is the next step to try.
From the 15th March until 29th March, 15 days and still no help from Telkom. A technician came out on the 21st March but said that he could not do anything as the fault was on another property a few houses away. I have been told that the fault has been escalated and that technicians have been assigned but still nothing happens. It was suggested to me that I should lay a complaint with ICASA so I suppose that is the next step to try.