charged for no service

I app**** for cancellation of Telkom services at 9 Hillcrest Road Constantia in November 2014 and for the same services for 20 Arlington Court Royal Road Muizenberg. Telkom continued to charge for services that was supposed to have been cancelled, DIDN'T COMPLETE REQUEST FOR SERVICES IN MUIZENBERG so I had to apply anew resulting in an extended waiting period. No offer or consideration to fast track delivery since fault is on their side. I could not obtain the name of the person responsible. They said it's not on their system. I was left without WiFi when I needed to communicate with my children and family living abroad over the festive season.