Charged for no service

I would just like to raise my disappointment and hope I can be assisted as calling the customer care does not seem to be helpful. <br> <br> On 2 April, I reported my faulty line which meant that since then I have had no working telephone, nor Internet because of it as well. I contacted the customer care (10210) again a week later since the \technician will sort it out within 2 days"did not happen. Again I was promised a response within 2 days and yet again"