KH
Karina H
1 reviews | Active since Jul 2011
16 Jan 2018, 12:50
Charged for multiple transactions
I tried to purchase a 10+10Gb data top-up for my mobile device. I got an online pop-up message confirming that my credit card purchase was successful, but directly after that I go an onscreen message saying that unfortunately my bundle purchase could not be completed - I have a screenshot of this message. I retried for the R499 top-up package, and the same happened. Then I tried for the 5+5Gb package for R299, with the same result. However, all three the purchases were later on completed, and now I have 25Gb data which I dont want and cannot use, and am R1300 poorer! I tried to resolve this through the call centre, but had not response yet. It seems impossible to get in touch with Telkom...
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Replies (3)
Telkom's replyOfficial
09 Feb 2018, 09:52Good day karina,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply09 Feb 2018, 09:52
Official
Good day karina,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
KH
Karina H's updateReviewer Update
25 Mar 2018, 14:03More than two months later, still no progress, despite escalation!
Pathetic.
KH
Karina H's update25 Mar 2018, 14:03
Reviewer Update
More than two months later, still no progress, despite escalation!
Pathetic.
KH
Karina H's updateReviewer Update
26 Mar 2018, 11:20I have now raised this issue with the NCC, Telkom!
KH
Karina H's update26 Mar 2018, 11:20
Reviewer Update
I have now raised this issue with the NCC, Telkom!