Charged for items never received or accepted and handed over to debt collectors

<p>Good day,</p> <p> </p> <p>During 2015 I app**** for a deal I saw on Telkoms website. The staff could however not find this package and said they will look into and get back to me. Later in the week they contacted me again saying it was all in order I could come collect it, but it was still not according to the deal I had seen and shown them so I refused it (DID NOT SIGN ANYTHING NOR TAKE ANYTHING) and said when they have the deal that I want according to what I found on the website I am not accepting the contract. They said they would contact me (still waiting).</p> <p> </p> <p>None the less I receive a letter in January 2016 from Y Bartlett stating that a legal proceeding in order to obtain judgement against me had been instructed. I tried to contact Ms Bartlett but the phone just rang, I then said her an e-mail stating I no nothing about any amount outstanding as my current contract goes off via debit order (Not realising they talking about the above contract which I NEVER SIGNED FOR NOR RECEIVED anything).</p> <p> </p> <p>I went to the telkom store in February spoke to a man who informed me that there was an amount outstanding for the contact mentioned above, when I informed him that it was impossible as I never even signed anything nor did I even receive anything he logged a call and said someone would contact me. ( I AM STILL WAITING).</p> <p> </p> <p>In April I received another letter like the first (Dated February) but this time stating I never even tried to contact them? I phoned - it just ran, I e-mailed - it was ignored, I went to the store and nothing happened. So I tried again to phone still NO answer I tried several times during the day. I called the call centre waiting for who knows how long. I spoke to Amanda Phelak (1 April 2016 - 13:30) who said she logged the call but could not help me anymore as that is all she can do, I asked to be put through to someone who can she said she can't as she does not know their extension and I need to wait for the debtors department to call me. I asked her for a reference for my call she said she could not give me one so I took down her name. Needless to say I am still waiting for someone to call me from the debtors department.</p> <p> </p> <p>It is now the 20th May 2016 and still have no feedback. Telkom wants to claim money from me which I do not owe and I want it rectified ASAP and my credit record cleared.</p> <p> </p> <p>Find the contract and you will see it was never signed by me.</p> <p> </p> <p>I hope this time Telkom will at least make an effort to get back to me with answers and get this resolved once and for all. </p>