charged for internet service that had not yet been

We are trying to arrange uncapped internet through Telkom. We were told by sms that we needed to fetch our router from the Diamond Pavilion Branch in Kimberley. I tried a number of times to do so but was put off by the huge queues. Eventually on Thursday 30 April, after waiting 45 minutes in the queue, we were finally served, only to be told that the routers were out of stock. When I suggested to the consultant that it was unfair for Telkom to charge us when no routers were available (they charge after 7 days which had now elapsed) the consultant rep**** aggressively that this was our fault because we should have come earlier. The consultant had a really bad attitude. We are going tomorrow again and I just hope the router is now available. Surely it is ******* for a business to charge foe a service that is not actually up and running?<br> <br>