Charged for Fibre but not yet installed

Hi<br> <br> You charged me for Fibre when I ordered the service... however, the service is not yet installed... <br> <br> I noticed for the last three months you billed me for a service not yet rendered. Fibre is on my invoice, but not yet installed.<br> <br> You need to credit me for the Fibre charges and only charge me once the installation has happened. I do not yet have use of the fibre internet service.<br> <br> Telkom <br> <br> Sep-15 460.53 -328.95<br> Aug-15 460.53 -328.95<br> Jul-15 460.53 -153.51<br> Total 1381.59 -811.41<br> <br> Credit needed: 570.18<br> <br> Note - I phoned you to complaint and you kep me old hold for 30 minutes and then could not resolve the problem - eventually you hand up on me...