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ajberggy A
1 reviews | Active since Apr 2017
08 Aug 2017, 06:43
charged for data package complained 10 times + This is a repeat post from three months ago as it is not resolved!!!!
<p>charged for data package complained 10 times and credited but not correcting the billing!</p> <p>Renewed two contracts and telkom transfered 5gig data packages to new contract. 5gig packages were part of promo on previous contract. requested removal and credit. credit passed but no removal and billing continued. request removal and credit again, credit passed and one of two removed continue billing the other. request removal and credit, credit passed but no removal and so this process repeats itself. I have explained over and over to the call agents and their supervisors what exactley is require and they say they understand and the data will be removed yet this loop continues for a year now. Its driving me insane.</p> <p>I am at wits end and just want the contract to finish so I can close my account and never ever use telkom again.</p>
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ajberggy A's updateReviewer Update
22 Aug 2017, 07:00Its been twelve days since a reference was issued and I have had had no contact from customer service or the billing team regarding this matter again!
Telkom please advise if you will allow me to cancel these contracts now without penalty due to the consistent inconveniences and poor service i am receiving?
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ajberggy A's update22 Aug 2017, 07:00
Reviewer Update
Its been twelve days since a reference was issued and I have had had no contact from customer service or the billing team regarding this matter again!
Telkom please advise if you will allow me to cancel these contracts now without penalty due to the consistent inconveniences and poor service i am receiving?
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ajberggy A's updateReviewer Update
07 Sept 2017, 06:00It is the seventh of September and my problem continues. I received my new invoice/statement and I am still being charged incorrectly and have not been credited. The problem seems to be getting worse, earlier i was getting some response and being credited each time I logged a call no nothing is happening. whoever is in charge of social media at Telkom should be disciplined.
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ajberggy A's update07 Sept 2017, 06:00
Reviewer Update
It is the seventh of September and my problem continues. I received my new invoice/statement and I am still being charged incorrectly and have not been credited. The problem seems to be getting worse, earlier i was getting some response and being credited each time I logged a call no nothing is happening. whoever is in charge of social media at Telkom should be disciplined.
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ajberggy A's updateReviewer Update
30 Oct 2017, 07:41I was requested to PVT the effected number and did so 21 days ago and have heard nothing since. No credits are being passed and the data bundle is not being removed.
Here is my PVT message
Here is the effected number 076********** I just recieved october bill and am still charged for the data bundle. Several months credit is due and the bundle needs to be removed. I would prefer to end both contracts with telkom but they are still valid for 4 months. Please advise what you can do to assist here as this has been a massive inconvienience to me and i believe telkom should give me some type of compensation for their inability to rectify the problem. I am on the verge of seeking legal assitance on this matter but would prefer if we could just part ways.
I have received no reply at all and nothing has been done, I am still being charged.
Nearly two years and the problem cant be solved!
Worst service i have ever encountered.
I have no idea how to make you react to this complaint perhaps reversing payments via the bank and not paying at all is the better approach.
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ajberggy A's update30 Oct 2017, 07:41
Reviewer Update
I was requested to PVT the effected number and did so 21 days ago and have heard nothing since. No credits are being passed and the data bundle is not being removed.
Here is my PVT message
Here is the effected number 076********** I just recieved october bill and am still charged for the data bundle. Several months credit is due and the bundle needs to be removed. I would prefer to end both contracts with telkom but they are still valid for 4 months. Please advise what you can do to assist here as this has been a massive inconvienience to me and i believe telkom should give me some type of compensation for their inability to rectify the problem. I am on the verge of seeking legal assitance on this matter but would prefer if we could just part ways.
I have received no reply at all and nothing has been done, I am still being charged.
Nearly two years and the problem cant be solved!
Worst service i have ever encountered.
I have no idea how to make you react to this complaint perhaps reversing payments via the bank and not paying at all is the better approach.