1 reviews | Active since Apr 2017
charged for data package complained 10 times and credited but not correcting the billing!
<p>Renewed two contracts and telkom transfered 5gig data packages to new contract. 5gig packages were part of promo on previous contract. requested removal and credit. credit passed but no removal and billing continued. request removal and credit again, credit passed and one of two removed continue billing the other. request removal and credit, credit passed but no removal and so this process repeats itself. I have explained over and over to the call agents and their supervisors what exactley is require and they say they understand and the data will be removed yet this loop continues for a year now. Its driving me insane.</p> <p>I am at wits end and just want the contract to finish so I can close my account and never ever use telkom again.</p>
Two responses and two refrences but no one has contacted me yet.
The issue is not resolved and I will be charged again at end of this month.
Please prioritise this query.
Two responses and two refrences but no one has contacted me yet.
The issue is not resolved and I will be charged again at end of this month.
Please prioritise this query.
Recieved text message saying that telkom has attempted contact and unable to reach me on several numbers. This is not likely.
I will be putting a stop on all telkom debits from my account at the end of this month if this is not resolved once and for all.
I recently learned that the R20 limit i placed on both accounts magically changed to R200 on one of them against my innitial instruction to telkom when then contract was renewed.
I will pay cash going forward and the billing can be negotiated and resolved each month prior to payment this will ensure Telkom cannot take my money as the see fit and have me running after them for credit all the time.
Recieved text message saying that telkom has attempted contact and unable to reach me on several numbers. This is not likely.
I will be putting a stop on all telkom debits from my account at the end of this month if this is not resolved once and for all.
I recently learned that the R20 limit i placed on both accounts magically changed to R200 on one of them against my innitial instruction to telkom when then contract was renewed.
I will pay cash going forward and the billing can be negotiated and resolved each month prior to payment this will ensure Telkom cannot take my money as the see fit and have me running after them for credit all the time.
This matter is still not resolved, billing has continued last month and I have just recieved a new statement where I have been charged again for the month of July.
It is unbelievable that Telkom is unable to correct the the billing problem and just keep passing credit.
I would like to reduce my start rating but 1 seems to be the limit.
Someone needs to step up and get this sorted. My last two posts received no response, do i need to create a new review to get additional attention, looks like it is ignored once a reference is issued.
very unhapppy customer at the moment and cant wait for this contract to end.
Fix this! Someone is not doing there work and needs to be formally addresed.
This matter is still not resolved, billing has continued last month and I have just recieved a new statement where I have been charged again for the month of July.
It is unbelievable that Telkom is unable to correct the the billing problem and just keep passing credit.
I would like to reduce my start rating but 1 seems to be the limit.
Someone needs to step up and get this sorted. My last two posts received no response, do i need to create a new review to get additional attention, looks like it is ignored once a reference is issued.
very unhapppy customer at the moment and cant wait for this contract to end.
Fix this! Someone is not doing there work and needs to be formally addresed.
The problem is still not resolved and billing continues. When will these people get it right?
The problem is still not resolved and billing continues. When will these people get it right?