WS
Willem S

1 reviews | Active since Jul 2011

06 Nov 2015, 15:11

Charged for Data after cancellation of contract

I am now really getting to the end of my tether with Telkom's pathetic service. <br> <br> During August 2015 I enquired as to when my cell phone contract on my cell phone was about to expire. I was told that it expires on 1st November 2015. I immediately filled in the cancellation form and e-mailed it to Telkom on 4th September 2015 to request that the contract be cancelled.<br> <br> The very first response I got on this e-mail was on 14th October when they tried to call me. I e-mailed them and indicated that I wanted the contract to be cancelled because I do not need it any longer. Their response was as follows: \Kindly take note that I have post dated for the number to be canceled on the 12/22/2015 as its ending that day ."<br> <br> I presumed that I was originally given an incorrect expiry date and that the contract only expires on 22nd December 2015. I accepted this and thought that everything was now in hand and that the contract will simply expire on 22nd December.<br> <br> However"

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Replies (1)
Telkom
Telkom's reply06 Nov 2015, 15:25
Official
Hello WJSwan,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM165095
We apologize for any inconvenience caused.

Regards,
Ntokozo
Telkom Social Media Team
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