MV
Michelle V

1 reviews | Active since Dec 2013

16 Nov 2015, 20:56

Charged for Cell Phone calls not made on ADSL line

I have lodged a dispute with Telkom today 16/11/2015 ref ***8. I have been billed 2 months in row for cell phone calls made on my ADSL line which I have not made. I was however advised that they will attend to this matter in 6 to 8 weeks time. In the interim I have pay the account which is well over my budget or the line will be locked. I do not wish to be penalized, inconvenienced or land up with a bad credit rating due to a Telkom error. I request that the matter be resolved urgently before I have to make payments which I am not responsible for and cannot afford. a Waiting period of 6 to 8 weeks is totally unacceptable. I look forward to hearing form Telkom and a credit to be passed within the next few days.

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Replies (1)
Telkom
Telkom's reply17 Nov 2015, 00:40
Official
Hello love@j,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM168358.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media