Charged for cancelled account

Item: Telkom
Rating: 1
Author: Saffer72 ZA

<p>I switched from ADSL to LTE last month. I haven't been able to use my ADSL for almost 2 months becuase of a faulty modem/router, but Telkom continues to charge me for the ADSL. This is appaling - I've decided to stay with Telkom as my broadband provider, just switching to a different technology, and this is the thanks I get.</p>

Helpful (0)

Replies (2)

Telkom's replyOfficial

08 Jun 2016, 04:29

Hi shivanj

Sorry for the inconvenience caused. Please e-mail us at *** with your ID number for our team to follow up and advise.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team.

Telkom's reply08 Jun 2016, 04:29

Official

Hi shivanj

Sorry for the inconvenience caused. Please e-mail us at *** with your ID number for our team to follow up and advise.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team.

Saffer72 ZA's updateReviewer Update

27 Jun 2016, 07:48

I emailed ********** on 10 June, and ansolutely no feedback to date...

Saffer72 ZA's update27 Jun 2016, 07:48

Reviewer Update

I emailed ********** on 10 June, and ansolutely no feedback to date...