LC
Louisa C
1 reviews | Active since Oct 2014
27 Aug 2015, 09:53
Charged for calls not made
On my July account it is indicated that I made 28 local calls, 6 long distance calls and 2 mobile calls. It however does not indicate during which period these calls were made and to which numbers. I very very often make a long distance call, maybe once in two to three months and I never phone mobile numbers from my Telkom line. The 28 local calls also seem extravagant to me. I logged the same query on the Telkom website but nobody contacted me to resolve it.
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Replies (1)Telkom's replyOfficial
27 Aug 2015, 10:37Hello louisa700223,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team for investigations to be done, and feedback will follow.
Your reference number is SM139035.
We apologize for any inconvenience caused.
Kind Regards
Tebogo N
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team for investigations to be done, and feedback will follow.
Your reference number is SM139035.
We apologize for any inconvenience caused.
Kind Regards
Tebogo N
Telkom Social Media Team
***
Telkom's reply27 Aug 2015, 10:37
Official
Hello louisa700223,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team for investigations to be done, and feedback will follow.
Your reference number is SM139035.
We apologize for any inconvenience caused.
Kind Regards
Tebogo N
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team for investigations to be done, and feedback will follow.
Your reference number is SM139035.
We apologize for any inconvenience caused.
Kind Regards
Tebogo N
Telkom Social Media Team
***
