RN
Reuven N
1 reviews | Active since Mar 2012
11 Jan 2016, 18:25
Charged for call out that never happened
Hi <br> <br> I have 3 areas of concern that needs addressing!<br> <br> 1) Where is these 2 credits on my December bill? (R387.52 and R285.22)<br> <br> 2) What installation am I being charged for?? R573.68? No technician came out to me. <br> <br> 3) Why am I being charged for the number *** that number never worked due to a problem on your side. (R49.74)<br> <br> Please get back to me asap this account is overdue not sure why I am only receiving this invoice today.
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Telkom's replyOfficial
14 Jan 2016, 13:11Hello Reuven,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number SM187583
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number SM187583
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Telkom's reply14 Jan 2016, 13:11
Official
Hello Reuven,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number SM187583
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number SM187583
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team