Charged for an item that was never delivered.. No help with cancellation..

App**** for a cell phone (Huawei Y3 II Dual on Free Me 500) on the 11 Sept 2017. Contract was approved by Mercia on the 12 Sept 2017 and I was told that my phone will be delivered with in 5-7 working days.. On 22 Sept 2017 I was given a tracking number as my phone had been collected for delivery.. On 26 Sept 2017 they delivered a (Huawei E5573 Mifi Modem) after calling them 3 days in a row and emailing them did I get a ladyon the phone that helped me and have the wrong item collected.. Called online Dept everyday from the 4 Oct - 10 Oct (Was invoiced on the 6 Oct 2017 for the Cell phone I never received) On the 10 Oct 2017 was given a tracking number to track the item as they said it was collected by courier company... Called again on the 13 Oct 2017, tolf them could not find any details on the item when I track it.. Was told the item has not been sent as they DO NOT HAVE STOCK (only been told 1 MONTH later that there is NO STOCK) I was told they do not know when the stock will come in.. 16 Oct 2017 - called again to change contract to an item they have in stock, I was told that the lady Mercia who originally did my contract will call me to change it, (SHE NEVER CALLED) I was even told that her Manager will be CC in the emails.. 20 Oct 2017 - called again to CANCEL my contract as I am not willing to pay for an item I don't have, was told again that Mercia will call me as only she can cancel the contract, told them I have been waiting for her phone call from 16 Oct, (AGAIN SHE NEVER CALLED) 23 Oct 2017 - Called again about cancellation, was again told Mercia will call me - Till today 26 Oct 2017 no phone has come from her.. 26 Oct 2017 - Went to the Telkom Store at The Glen shopping center, I was told they offline, they cannot check if Mercia is the one that helped me and they cannot cancel the contract by them.. I have stopped the debit order from going off my bank account as I have no intentions of paying for an item I don't have..

Waiting over 1 month for this item..

Pathetic service and customer service from Telkom..